We are looking for a Receptionist to join our team and help us deliver an exceptional guest experience at our luxury, internationally renowned hotel.

Qualifications:

• Minimum 2 years of experience in the Front Office department, preferably in a five-star international hotel

• Fluent in the local language (both written and spoken)

• Excellent command of English (both written and spoken)

• Additional language skills are a plus (Russian and German preferred)

• Experience in luxury hospitality

• Strong communication skills

• Proficiency in hotel operations and Opera/Fidelio PMS

• Knowledge of hotel products and services

Key Responsibilities:

• Handle guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience

• Process payments, verify transactions, and ensure accurate financial records

• Perform nightly audits, balance all services, and back up the property management system

• Maintain room inventory and update reservations accordingly

• Communicate important shift details to the Front Office team

• Manage phone calls, emails, and guest correspondence in a professional manner

• Stay updated on competitor hotels’ offerings and services

• Work closely with other departments to ensure seamless operations and guest satisfaction

• Ensure all guest and administrative paperwork is processed on time

• Verify and process credit card transactions following company policies

• Generate, review, and distribute daily and weekly reports

• Provide exceptional guest assistance while strictly adhering to Front Office procedures and standards

• Participate in training programs as needed

If you are passionate about luxury hospitality, thrive in an international environment, and have a strong commitment to guest satisfaction, we would love to have you on our team!