Nordex Group, a globally leading international wind turbine manufacturer operating in many countries around the world, is looking for a IT Help Desk to join our teams in İstanbul. In this role, you will work as an external employee.

Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network issues
• Respond to help desk tickets and inquiries in a timely manner
• Install, configure, and maintain computer systems and software
• Assist with user account management and access control
• Collaborate with IT team members to resolve complex technical issues
• Document and maintain IT support procedures and knowledge base articles

Requirements:

• Proven experience in IT support or help desk role
• Strong knowledge of Windows and Mac operating systems
• Familiarity with networking concepts and protocols
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks effectively
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus