Duties and Responsibilities

Performs general office works and maintain confidentiality of important internal office matters as necessary.

Follows all the master key and deck phone, ipad and ipod procedures and responsible for the key box.

Answers telephone calls for any guest services and keeping record of it for reference.

Answers all incoming telephone calls in accordance with the established standard procedures.

Maintains pleasant appearance, courteousness and maximum politeness when dealing with the customers and colleagues at all time.

Maintains the appropriate office supplies at all the time.  Initiate necessary requisition when required.

Maintains the cleanliness and orderliness of the office at all times.

Requirements

At least 3 years practical experience in similar position for a luxury property

Displays high commitment to improving guest services

Ability to motivate team and build morale

Ability to anticipate and assess issues, risks and opportunities and develop new approaches

Proven experience of monitoring quality standards and identifying and dealing with any performance issues.

Excellent interpersonal skills including the ability to communicate verbally and in writing with individuals at all levels within the organisation

Experience of using specialist cleaning equipment