esponsibilities of IT Helpdesk:

o Provide first-level technical support via phone, email, chat, or in-person.

o Assist with password resets, account unlocks, and access issues.

o Troubleshoot software, hardware, and network problems.

o Assist in setting up and configuring workstations, laptops, and mobile devices.

o Install, update, and troubleshoot software applications.

o Perform basic Active Directory tasks (user creation, group policies).

o Follow IT security policies (malware prevention, data protection).

o Report security incidents (phishing, unauthorized access).

o Assist with IT asset management (inventory tracking).

o Participate in IT projects (migrations, upgrades).

Requirements for IT Helpdesk:

o Associate or bachelor’s degree in IT, Computer Science, or related field (preferred).

o Knowledge of Windows/macOS/Linux operating systems.

o Familiarity with Microsoft 365, Active Directory, VPN, and remote support tools (TeamViewer, AnyDesk, etc.)

o Familiarity with security software and applications such as Next Generation Firewall, Antivirus

o Ability to work with macros in Excel

o Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).

o Ability to troubleshoot hardware (laptops, printers, peripherals) and software issues.

o Knowledge about NAS storage devices

o Strong communication (written & verbal) and personnel service skills.

o Problem-solving mindset with patience and empathy.

o Ability to prioritize tasks and work under pressure.

o Knowledge of English at a level to follow technical documents and correspondence 

o Intermediate level of English speaking skills

o Traveling to out-of-town branches for maintenance and support as needed

o 2–5 years with deeper technical expertise.