Job Description:

• Oversee front office operations during the assigned shift to ensure smooth workflow

• Supervise and support the reception team, ensuring excellent guest service

• Handle check-in and check-out procedures efficiently

• Manage guest requests, special requirements, and resolve complaints professionally

• Supervise reservations and room allocation processes

• Prepare daily reports and cash handling, ensuring accuracy

• Coordinate with other departments to maintain seamless hotel operations

Qualifications:

• Degree in Tourism & Hospitality (preferred)

• Minimum 1-2 years of experience in front office operations

• Proficiency in English (additional languages are a plus)

• Familiarity with MS Office and hotel management software (Opera, Fidelio, etc.)

• Strong guest service skills and problem-solving abilities

• Team player with leadership qualities

• Flexibility to work in shifts, including weekends and holidays